Journey Pipe® Warranty & Returns
Warranties
The Journey Pipe® stands behind the quality of our products, and our company philosophy is all about you. The Journey Pipe® comes with a one (1) year limited warranty against manufacturer’s defects. Unfortunately, we are only able to warranty products purchased directly from www.TheJourneyPipe.com.
We are unable to provide warranty coverage on purchases made on any Amazon, EBay or other e-commerce sites. Any peeling or chipping of the coating is not covered under our warranty policy, please see our FAQ page for further information.
Please contact us at CustomerCare@TheJourneyPipe.com to initiate a warranty claim. You will need to provide proof of purchase and pictures of the defects. Please do not send used merchandise back.
Returns
For return & Exchange instructions, please contact us at 415-522-1420 or email CustomerCare@TheJourneyPipe.com within 30 days of your purchase. Returns are only applicable with a receipt or proof of purchase. We do not accept any returns from purchases not made on our site or from an authorized retailer. To expedite the process, please have your order information and a photo of the pipe ready for our team.
Contact Us
If you have any questions about this Warranty Policy, the practices of this site, or your dealings with this site, please contact us at:
Journey Pipe®
c/o Head Choice
10035 Federal Dr, Colorado Springs, CO 80908
Toll Free: 855-80-VAPOR
Office: 415-522-1420
Fax: 415-329-1661
Email: CustomerCare@TheJourneyPipe.com